CASE STUDY

Project Leadership: Financial Services Operational Efficiency

Thought Logic delivers effective program management solutions for cost reductions and improved service levels

Business Challenge

Our client, a multi-billion dollar financial services company, is consolidating multiple shared service centers into two lower-cost locations, and simultaneously implementing a new revenue management and fee billing solution from a third-party vendor. Our client required project management help from a team that had deep business transformation experience, expertise in shared service center relocation to a green space, and years of experience managing large, complex programs.

Response

Thought Logic was able to meet our client’s program management challenge, and took on the task of overseeing this multi-year program. We currently manage a diverse team of client associates, Thought Logic employees and multiple other consulting firms. Thought Logic has designed the program plan, including multiple phases, milestones and toll-gates, and is currently creating service level agreements and methods to monitor key performance indicators to obtain best-in-class service for all business units impacted by the program.

2018-01-04T16:48:06+00:00