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Information Technology 2018-08-16T15:04:00+00:00
INFORMATION TECHNOLOGY

Great IT Organizations Continually Raise Their Game

To help organizations profitably accelerate time-to-market, facilitate new product offerings and leverage data-driven insights, IT groups are transforming themselves from playing a traditional support role to that of key strategic partner. It’s challenging and critical work. We understand this.

As a strategic partner, the IT function must continue to improve on operational metrics such as cost and quality while balancing the demands of the consumerization of IT services, a changing IT workforce and the opportunities created by cloud delivery models. Forward-thinking IT organizations see this confluence as a tremendous opportunity for them and their customers, and we agree.

Our Information Technology services include:

  • IT Delivery
  • Business Client Engagement
  • IT Service Modernization
  • Cloud Infrastructure & Technology Enablement

 

Thought Logic Service Matrix Information Technology

The Thought Logic Advantage

  • An IT organization that is aligned to the needs of the business

  • Project implementation and delivery that hits the mark, every time

  • Seamlessly integrated cloud infrastructure and technologies

  • Modernized IT service capabilities

IT Delivery

You never lack for demands of your and your staff’s time when you work in IT. The tension between the operations and project work is a constant and the project work usually suffers. We recognize that being able to correctly prioritize work is of utmost importance, but if you can’t deliver on those priorities you’ll never reach true partnership with your customers. We work with your organization to execute work in various models that best suits your needs, staff skills and organizational practices. Our team can bring IT-specific, proven experiences in multiple disciplines:

  • Program Management
  • Project Management
  • Business Analysis
  • Process Development
  • Change Leadership
  • IT Subject Matter Expertise

Business Client Engagement

How well aligned are you with your customers? How do you know IT is focused on the highest value priorities for your customers? How do you improve line of sight to upcoming demand? Staying in lock-step with your business customers is a fundamental capability that IT organizations must achieve in order to be successful. We understand IT organizations must engage with and service customers in ways that ensure a long-term partnership. Our team will work with you to develop a customer engagement model that considers:

  • Proven account management practices
  • Consistent feedback loops
  • Portfolio-based approaches to prioritization
  • Relevant demand management practices

IT Service Modernization

The days of enterprise IT organizations offering loosely-coupled IT capabilities are fading as the consumerization of IT drives increased expectations from your customers. They expect to access and consume your IT services in modern experiences, with clear and discreet costs, high quality interactions and strong support models. We recognize that, for many organizations, transitioning from historical operating models to a services-based model can be daunting What services should you offer and which should you retire? How do you change the way you deliver those services? How do you move from an allocation-based cost model to one of discreet service costs? Our service modernization approach is highlighted by:

  • Practical use of service management
  • Service development and rationalization
  • Developing a catalog of service offerings
  • Flexible cost models such as consumption-based billing

CASE STUDIES

  • IT Strategy: Healthcare

    A large healthcare company’s Public Cloud opportunities do not allow for efficiencies or opportunities for growth, requiring a re-think in their approach that will allow for the best mix of cost, functionality, and ultimately the opportunity to maximize cost savings.
    View Case Study

  • Program Management: Retail Food Service

    A global leader in the retail food services industry with an international presence that includes 34 manufacturing facilities, 26 distribution centers, four innovation centers of excellence and more than 8,500 employees needed system-wide guidance on the focus of their sales and marketing efforts.
    View Case Study