Technology is more important than ever
To become a value driver for the business, IT must evolve from its role as a support function focused exclusively on efficiency, reliability, and compliance and move away from making reactionary decisions for current business problems. In times of uncertainty, organizations can shift their focus and prioritize strategic technology initiatives to drive business value, such as cloud migration strategy, artificial intelligence (AI), automation, and digital transformation.
With leaders facing big challenges – complex legacy systems, economic instability, global unrest, and changing consumer behaviors – their delay in initiating progress is understandable. These issues make it difficult to gain buy-in for technology transformation initiatives. But some companies are innovating today, while are conducting business as usual – and falling behind in the global marketplace. Many organizations just don’t understand the importance of expanding their IT organizations beyond cost and performance responsibilities to create lasting value and competitive advantage.
To create a competitive advantage and build resiliency to external factors, companies should start planning for how the IT organization will be constructed in the future. The IT Organization of the Future” is a critical change agent that adapts, thrives and creates value for the business and customers.
Traditional CIOs Face Many Challenges
The traditional approach to technology progression – forecast, plan, build, repeat – is weak in times of great uncertainty. It hinders an organization from being resilient and adaptive because it encourages development in separate silos. Without the foresight to integrate technology with a business product or customer teams, companies struggle with responsiveness and lose customer-focus.
The traditional approach does not emphasize or encourage innovation. It perpetuates a highly complex environment that is inefficient, lacks agility, and is difficult to change. This outdated thinking leads technologists to develop features and capabilities without knowing whether they meet evolving customer and business needs.