Business Process Management: Medical Device Manufacturer – Process Modeling and Analysis

Documented and performed gap analysis for future-state processes after SAP S/4Hana installation.

Business Challenge

Our client contracted a third party to design and implement SAP S/4HANA. As the implementation date approached, they realized that the new SAP instance would create significant gaps in functionality across the business. Because of time constraints, inadequate attention was given to holistic, end-to-end process documentation and the full scope of process and system gaps was unknown.


Thought Logic was engaged to help define and document new processes and to discover and document any process gaps. Thought Logic facilitated working sessions with SMEs to document new processes, identify expected process and system gaps, and partnered with SMEs to create and document solutions or workarounds to enable the organization to perform essential business operations.